Renting Products Online Through MICERentals.com

GENERAL FAQs

Instead of placing your rental order by phone or email, you can now select your items, add them to a cart, and check out directly through our website.
We recommend that you submit your rental order as soon as you know the details of your event so that we may check the availability of your desired rental items and delivery/pick-up dates. Your order must be received and finalized a minimum of (2) days prior to the delivery date for the order to be processed in our system. In case you want to place an order at the last moment, you can call us at +91 9999035999

You may make revisions to your order by close of business, at least 2 days prior to delivery.
If you have an account on our website, you can make revisions by doing the following:

  • Log into My Account.
  • Go to the Upcoming Events section.
  • Select the order you’d like to revise.
  • Complete your revisions.
  • Continue the online checkout process.

 

If you don’t have an account on our website, you can request revisions by live chat, by email at info@micerentals.com, or by phone at +91 9999035999. Please have your Order Number ready (eg. E0123456).

If you have an account on our website, you can check the status of your order by logging in and viewing your orders.

DELIVERY & FEES

Our standard delivery area includes the following states in India:

  • Delhi NCR
  • Mumbai
  • Bangalore

However, we are eyeing nationwide events & exhibitions. So please stay posted as we are continuously growing our network. Please contact Customer Relations Manager at +91 9999035999 for more information on our nationwide delivery services.

Yes, we charge delivery fees/pick up charges that apply to all orders. Orders that require more complex delivery/pick up arrangements may incur additional charges. Please contact Customer Relations Manager at +91 9999035999 for more information.

Your order may incur additional fees or charges if our delivery/pick up teams are required to use stairs, delivery/pick up is delayed due to the event, if there is a large distance between the truck and delivery location, or if it requires additional labor or services.

You can specify all these details in the other details or instructions field while placing an order.

You can either place multiple orders with different addresses or you can place an order and update our Customer Relations Manager at +91 9999035999 about the same. You will be charged an additional delivery/pickup fee in that case.
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Our delivery/pick-up team will set up and dismantle several of our rental products at no additional charge including temporary structures, AV Installation, dance floors, and platforms, etc.

You can view products pricing by simply browsing our website. Please be sure to enter the date and zip code of your event location so that you may see pricing specific to that location.

PAYMENT & POLICIES

We require all clients to pay 100% in advance. Please note that orders will not be released for the delivery without that. Our drivers cannot accept payment upon delivery therefore you need to make full payment at checkout.

We accept credit cards/debit cards (Visa, Rupay, American Express, MasterCard), Cheque, UPI/QR, Wallet and Netbanking.

Please email your tax exempt certificate to our team at info@micerentals.com

Please email the Customer Relations Manager at info@micerentals.com or give us a call at +91 9999035999 with your Order number and billing address so they can assist with special processing. Please do not email any credit card numbers.

You may cancel your order any time up until 2 days prior to delivery.

Cancelling your order or removing items from your order after that will incur a restocking fee equal to 30% of the price of the items cancelled or removed. Cancelling it on the day of delivery will result in a 50% cancellation fee.

The price of our rental equipment includes a 24-hours rental period. Please talk to the Customer Relations Manager on +91 9999035999 for any queries regarding the extension.

While we do not charge a standard breakage fee on our orders, you may incur additional charges for broken or missing items upon pick up. If an item is missing or broken upon delivery, please notify Customer Relations Manager at +91 9999035999 about the same within 24-hours.

We do not issue refunds for any unused products.

WEBSITE RELATED

Click or tap on the Login/Register link at the top right-hand corner of the page.

By creating an account through our website, you get access to exclusive, helpful features including the ability to:

  • Create and save multiple items in the cart. This feature is great if you are considering multiple options for your event or for when you need to work on more than one event at a time. Just remember your items & place an order as soon as you finalize one.

  • Manage your account in one convenient place. You can access our products, your selected items, get price lists, pay for your orders online, place multiple orders & more, whenever and wherever you’d like.

You’re all set! You should get an email to confirm your account creation shortly after submission. Please be sure to take a few minutes to complete your profile, found under Profile in My Account.

First try using the Forgot Your Password? functionality. If that doesn’t solve your problem, please contact Customer Relations Manager, by email at info@micerentals.com, or by phone at +91 9999035999.

You can change your password any time you want. Log into My Account and go to Profile. You can change your password there.

CONTACT US/GET HELP
I have a question about a product or order. Can someone assist me?

Absolutely. Our Customer Relations team is available to serve you from 10:00 am-6 pm, Monday to Saturday.

Here’s how to reach us:

      By Phone: +91 9999035999

      By email:info@micerentals.com